Frequently Asked Questions

We are a national company that provides on-site concierge services to innovative organizations, properties and employers. In business for more than 30 years, we set the gold standard for professional concierge services, committed to creating life-enriching experiences for our customers.
Our service is FREE. The only thing you pay for is the cost of the goods and services you request. We accept cash and all major credit cards as payment to vendors or to reimburse BEST. If the concierge uses her vehicle to complete your request, a mileage reimbursement at the current IRS standard rate will apply. BEST does NOT accept tips. The best tip is a recommendation to a co-worker who has not yet used the service.
The property management at the Atriums has contracted with Best Upon Request (BEST) to help make life easier for tenants and their tenants’ employees. Providing this unique benefit demonstrates that they cares about the workforce and the whole person; their work life and home life.
Our one-time enrollment allows us to serve you efficiently and to act on your behalf. You never know what life may throw at you. You may only need to buy a stamp today, but if you need help fixing a flat tire, it will save time if we already have you in our system. We meet the Payment Card Industry Data Security Standard (PCI DSS) requirements to protect personal/payment info
BEST handles many of the tasks that take time out of your day. For instance, researching products and services, coordinating vehicle services, tickets and reservations, vacation arrangements, gift services, and errand running.
Everyone who works in Atrium 1 or 2, regardless of title, can use this service.

Your concierge can be reached by phone, email, Customer Portal or stopping by our office from 8 a.m. – 4:30 p.m., Tuesdays, Wednesdays
and Thursdays