Frequently Asked Questions
We are a national company that provides on-site
concierge services to innovative organizations,
properties and employers. In business for more
than 30 years, we set the gold standard for
professional concierge services, committed
to creating life-enriching experiences for our
customers.
Our service is FREE. The only thing you pay for is
the cost of the goods and services you request.
We accept cash and all major credit cards as
payment to vendors or to reimburse BEST. If the
concierge uses her vehicle to complete your
request, a mileage reimbursement at the current
IRS standard rate will apply. BEST does NOT
accept tips. The best tip is a recommendation to a
co-worker who has not yet used the service.
The property management at the Atriums has
contracted with Best Upon Request (BEST)
to help make life easier for tenants and their
tenants’ employees. Providing this unique benefit
demonstrates that they cares about the workforce
and the whole person; their work life and home life.
Our one-time enrollment allows us to serve you
efficiently and to act on your behalf. You never
know what life may throw at you. You may only
need to buy a stamp today, but if you need help
fixing a flat tire, it will save time if we already
have you in our system. We meet the Payment
Card Industry Data Security Standard (PCI DSS)
requirements to protect personal/payment info
BEST handles many of the tasks that take time out
of your day. For instance, researching products and
services, coordinating vehicle services, tickets and
reservations, vacation arrangements, gift services,
and errand running.
Everyone who works in Atrium 1 or 2, regardless of
title, can use this service.
Your concierge can be reached by phone, email, Customer Portal or stopping by our office from 8 a.m. – 4:30 p.m., Tuesdays, Wednesdays
and Thursdays.